Order Policy
Shipping & Returns
Soulmade Co.
Order Policy — Cancellations, Shipping & Returns
Production & Shipping
Policy Item
Status
Made to Order
Most personalized orders are made to order and typically ship within 5–7 days of purchase. Carrier delivery time starts after the order ships.
Standard
Bulk Order Timelines
Bulk and custom order timelines vary by order size and personalization details. Contact Soulmade Co. before ordering to discuss your timeline.
Bulk / Custom
Shipping Options
Available shipping options and delivery estimates are shown at checkout. Tracking is provided when available.
Available
Custom Timelines
For bulk or custom order timelines, contact Soulmade Co. before ordering.
Add-On
Cancellations
24-Hour Cancellation Window
Changes or cancellations must be requested within 24 hours of placing your order. Double-check all personalization details before submitting.
Time-Sensitive
In Production — No Changes
Once we begin embroidering your order, modifications are not possible. This is why accuracy at checkout matters.
No Changes
Returns & Refunds
Damaged or Incorrect Items
If your order arrives damaged or with an embroidery error on our end, contact us within 7 days of delivery. We'll replace it at no cost.
Covered
Lost in Transit
Packages lost by the carrier on tracked shipments are covered. Contact us and we'll resolve it.
Covered
Customer Errors & Typos
We stitch exactly what you submit. Spelling errors, incorrect names, or wrong personalization details submitted by the customer are not eligible for refund or replacement.
Not Covered
Sizing & Color Preference Changes
Thread color perception on screen vs. in-person varies. Dissatisfaction with sizing choices after delivery is not eligible for return. When in doubt, email us before ordering.
Not Covered
Questions before you order?
Ask us first — we'd rather help you avoid a problem than deal with one after.
When in doubt, ask before you order.
info@soulmadeco.com